Legal

Privacy Policy

Last Updated: 10 March 2026

caeluxces Pte. Ltd. ("caeluxces", "we", "us") is committed to protecting your personal data. This policy explains how we collect, use, store, and protect information obtained through our website and in connection with our services. It is written in plain terms and applies to all individuals who interact with caeluxces.

1. Who We Are

caeluxces Pte. Ltd. is the data controller responsible for your personal information. We are registered in Singapore and operate from 1 George Street, #10-01, Singapore 049145. Data-related enquiries may be directed to [email protected].

2. Data We Collect

We collect personal data you provide to us directly, and data gathered through normal website interaction:

• Name, email address, phone number — provided via our contact form
• Enquiry details and booking preferences — provided via form or email correspondence
• Driver's licence information — requested and reviewed prior to self-drive handover
• Payment information — processed by our payment provider; caeluxces does not store card details
• Website usage data — collected via analytics cookies, where consent is given
• IP address and browser information — collected automatically for security and performance purposes

3. Legal Basis for Processing

We process your personal data on the following grounds under Singapore's Personal Data Protection Act (PDPA 2012):

• Performance of a contract — to process your booking and deliver the hire service
• Consent — for optional analytics and marketing communications, where you have provided agreement
• Legitimate interest — for fraud prevention, website security, and service improvement
• Legal obligation — where required by Singapore law or regulatory authority

4. How We Use Your Data

• To respond to your enquiry and manage your booking
• To process payment and issue invoices or receipts
• To verify driver eligibility for self-drive arrangements
• To send booking confirmations and service-related communications
• To improve our website and services through anonymised analytics
• To comply with our legal and regulatory obligations
• To send occasional service information, where you have consented

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected:

• Booking records: 7 years (to satisfy Singapore accounting and tax requirements)
• Driver documentation: deleted within 30 days of hire completion
• Enquiry correspondence not leading to a booking: 12 months
• Website analytics data: 24 months, then anonymised

6. Data Protection Measures

We apply appropriate technical and organisational measures to protect your data:

• All data is transmitted via HTTPS/TLS encryption
• Access to personal data is restricted to authorised caeluxces personnel
• Payment processing is handled by a PCI-DSS compliant provider
• Physical and electronic access controls are maintained at our office
• Data handling practices are reviewed annually

In the event of a data breach that could affect your rights, we will notify you and the relevant Singapore authorities as required by the PDPA Notification of Data Breaches obligation.

7. Cookies

Our website uses cookies to support basic functionality and, where you consent, to gather analytics information. Essential cookies are used to maintain site function and cannot be declined. Analytics and preference cookies are optional and can be managed through our Cookie Policy page.

8. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Google Analytics — website usage analysis (where consent given)
• Payment processor — for secure payment handling
• Email service provider — for transactional and confirmation emails
• Google Maps — for location display on our website (embedded map)

We do not sell your personal data to any third party, and we do not share your data with third parties for their own marketing purposes.

9. Your Rights

Under Singapore's PDPA and applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing based on consent (this does not affect lawfulness of prior processing)
• Request deletion of your data, subject to legal retention obligations
• Request that we limit how we process your data in certain circumstances
• Lodge a complaint with Singapore's Personal Data Protection Commission (pdpc.gov.sg)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. caeluxces is not responsible for the privacy practices of those sites and recommends reviewing their policies before providing personal information.

11. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this policy from time to time. When changes are made, the updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact

For any questions or concerns about this policy or our data practices:

• Email: [email protected]
• Post: caeluxces Pte. Ltd., 1 George Street, #10-01, Singapore 049145